FAQ

MY PEN ISN'T WORKING

On Surface Tablets / XP Pen Tablets: Go to Windows Control Panel > Pen & Windows Ink Settings > Check “let me use my pen as a mouse in some desktop apps”

For Huion Tablets, disable windows ink in Huion Tablet preferences.

For Wacom Tablets, disable windows ink in Wacom Tablet preferences

HEAVYPAINT crashes on open / I can't save

Open windows explorer and go to %AppData%/godot/HEAVYPAINT and delete user_prefs.cfg, this will reset the file path. If you're using the Layers Beta version, the path is %AppData%/HEAVYPAINT

On Mac, open Library > Application Suppport > HEAVYPAINT and delete user_prefs.cfg

Also in the HEAVYPAINT folder, make a copy of the Sketchbook folder somewhere safe, then delete Tools and Sketchbook folder. Also delete textures.cfg This will reset everything to factory defaults.


HEAVYPAINT can’t be opened because Apple cannot check it for malicious software

  1. Go to macOS System Preferences > Security & Privacy > General and make sure that the option for "Allow apps downloaded from" is set to "App Store and identified developers."

  2. Right click HEAVYPAINT and choose open

For more details, see this Apple Support article: Safely open apps on your Mac


OPENING ON WINDOWS

Windows defender blocks any program downloaded from the internet that doesn't have a signing certificate. To work around this, if you see the “Windows protected your PC” screen, press “More Info”, then select “Run anyway”.


HOW TO INSTALL HEAVYPAINT LICENSE


Version 1.5.5 +

Click on the "+" button, then click one of the gray/disabled tools. Enter your license key to unlock. (Copy past from email reciept)

If you don't see any gray/disabled tools, HEAVYPAINT full version is already unlocked. Older versions of HEAVYPAINT (2019 or older) automatically unlocked, so no key is needed.


Version 2.0.0 +

Enter key when trial expires.


I CAN'T SAVE



MOBILE / DESKTOP LICENSE

The Desktop license works on Mac, Linux and Windows. Mobile version is a separate purchase on the appstore or google play store. (App stores do not allow outside license methods)